Statesman offers a full 'one-stop-shop' travel service that includes the following:

• Full reservations and ticketing service
• Air, hotel, rail and car rental programmes
• 24 hour emergency service
• Visa & passport procurement
• Event management (meetings, conferences, group travel)
• Web site services (self booking tools, profile management)
• Document delivery
• Management information and statistics
• Private client travel (leisure)

We understand that in today's travel management world there are an increasing number of clients who wish to be more actively involved in the reservation process, mainly for reasons of cost reduction or efficiency. There are also clients who want no such involvement, perhaps due to a lack of free time or maybe they simply don't have the confidence to use technology solutions. It is for that reason that we created the Statesmanager portal on our website.

The 'full service' offered by our agents together with Statesmanager means that there is a wide element of choice for the booker or traveller to use as much, or as little, of our interactive service as maybe required.

statesmanager features the following services:

• resman - Self-booking tool
• webman - Traveller profile management
• rooman - Hotel self-booking tool
• satman - Customer comment tool
• trakman - Employee Tracking Monitoring System
• visaman - Visa/Passport tracking service
• dataman - Management Information & Statistics
• tripman - Pre-trip reporting
• trainman - UK rail self-booking tool

Our Account Management programme is based upon a proven methodology that is designed to ensure that we understand our client's needs and then set appropriate goals and targets for improved performance and efficiency. By analysing the opportunities we can develop a business plan that can then be reviewed by both parties. Optiman is used to ensure that Account Management has a value for both parties where our objective is to address each of these facets and then look to build a plan around the client's current needs as well as future aspirations.